Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Agnostic Studios LLC, a Florida limited liability company, which operates LuxeHotelier ("LuxeHotelier," "we," "us," "our"), collects, uses, shares, and protects your personal information when you use our website at this website and all related services (the "Service"). Please read this policy carefully before using our platform.

By using the Service, you agree to the collection and use of information as described in this Privacy Policy. This policy should be read together with our Terms of Service.

Who We Are

LuxeHotelier is a worldwide directory of luxury hotels, operated from the United States. For visitors in the European Economic Area, the United Kingdom, and other regions with data-protection laws, Agnostic Studios LLC is the data controller for the personal information described in this policy. You can reach us at support@luxehotelier.com.

Information We Collect

Information You Provide

When you create an account, interact with features, or contact us, you may provide:

• Account information — email address and authentication credentials when you sign up or log in
• Profile information — display name, preferences, or other details you choose to add to your account
• User content — reviews, ratings, photos, comments, and saved venue collections you create on the Service
• Communications — messages, feedback, or inquiries you send to us via email or other channels

Information Collected Automatically

When you access or use the Service, we may automatically collect:

• Usage data — pages visited, features used, links clicked, and time spent on the Service
• Device information — browser type, operating system, screen resolution, and device type
• Approximate location — general geographic area derived from your IP address (we do not collect precise GPS location)
• Referral data — the website or source that directed you to the Service

We use two measurement tools, and what each one does depends on the choice you make in the privacy banner. Both store the data they collect in the United States.

PostHog is a product-analytics service. By default it counts visits without cookies: no identifier is stored on your device, nothing follows you between visits, and no recording is made. If you choose Allow analytics and recordings, it also stores an identifier on your device so repeat visits can be recognised as the same browser, associates events with your account identifier when you are signed in, may store your email and name as profile properties, and keeps recordings of how pages are used, in which everything you type is masked before it leaves your browser. If you choose Do not measure my visits, PostHog is never started and nothing is sent to it.

Sentry is an error-monitoring service that collects technical diagnostics when something breaks. Error reports are sent in every state, including when you have asked us not to measure your visits, because they are how we find and fix faults. It also reports how long each page took to load, in every state, which is how we keep the site fast; those reports carry the page address, the timings and the browser, not what you did on the page. Both identify a signed-in account only by its opaque identifier and never by your email address. Sentry records a masked replay of the affected session only if you chose to allow recordings.

What you type in the site search is not sent to either service. When you search, we record that a search happened, how many results it returned and how long the text was, never the text itself, and the address of the search request is stripped of your words before any report leaves your browser or our servers. This holds in every state, including when you have allowed analytics and recordings.

Information From Public Sources

To describe and rate hotels, we collect information that hotels and guests have already made public, from hotels' own websites, Google, and travel and review sites. Some of it is about people: the text of public guest reviews, and the names of photographers Google credits on its photos. We use review text only to describe and score hotels, and we do not publish reviewers' names. Photographers' names appear beside their photos because Google requires the credit. We rely on our legitimate interest in publishing an independent hotel guide. If any of this is about you, you can object or ask us to remove it by contacting us at support@luxehotelier.com.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Create and manage your account
• Enable features such as saving hotels and creating collections
• Respond to your inquiries, comments, and support requests
• Analyze usage patterns to improve the Service and develop new features
• Send service-related communications such as account verification and security alerts
• Personalize your experience, including content recommendations
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations

We do not sell your personal information. We do not use your personal information to make automated decisions that produce legal or similarly significant effects.

Legal Bases for Processing

Where the GDPR, the UK GDPR, or similar laws apply, we process your personal information on the following legal bases:

• Performance of a contract: operating your account, saved collections, and the features you ask us to provide
• Legitimate interests: measuring and improving the Service, securing it against fraud and abuse, and understanding how features are used, balanced against your rights and expectations
• Consent: where we ask for it, such as optional email updates; you can withdraw consent at any time
• Legal obligation: where processing is required to comply with applicable law

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service providers — we use trusted third-party services to operate the Service, including hosting, database, authentication, DNS, and security providers. These providers only access your data as needed to perform services on our behalf and are contractually obligated to protect it.
• Analytics & diagnostics: we use PostHog (product analytics and masked session replay, as described above) and Sentry (error monitoring). These providers process this data on our behalf.
• Legal requirements — we may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of LuxeHotelier, our users, or the public.
• Business transfers: if LuxeHotelier is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent — we may share your information in other circumstances with your explicit consent.

Any reviews, ratings, photos, or comments you post on the Service may be publicly visible to other users. Your saved venue collections are private by default.

International Data Transfers

We are based in the United States. Our two measurement providers store their data in the United States. Other service providers, including our hosting and database providers, may process data on servers in the United States, so if you use the Service from the European Economic Area, the United Kingdom, Switzerland, or another region with data-transfer rules, some of your personal information is transferred to the United States. Where required, those transfers rely on safeguards such as the European Commission's Standard Contractual Clauses or the EU-U.S. Data Privacy Framework, as implemented by our service providers.

Cookies and Tracking

Before you make a choice, the only thing we store for measurement is a single flag recording that you have not chosen yet. No analytics identifier, no recording key, and no request to a third party for the purpose of measuring you. Visits are counted without cookies from the first page you see, on the legal basis of our legitimate interest in knowing which pages are used and what is broken. You can stop even that at any time with Do not measure my visits in Cookie settings.

If you allow analytics and recordings, PostHog then stores an identifier on your device so repeat visits can be recognised as the same browser, and a key identifying the recording session. Those are what the choice adds; they are removed when you move back to a lower setting.

Changing your mind is as easy as agreeing. Cookie settings sits in the footer of every page, and the three choices there are the same three the banner offers. We keep your choice for 6 months and then ask again, whether it was a yes or a no.

We honour Global Privacy Control. If your browser sends that signal we treat it as a decline, count your visit without cookies, and do not show you the banner at all.

Separately from measurement, we use strictly necessary cookies to keep you signed in, and your browser's own storage to remember things you asked for, such as your recent searches and a save you started before signing in. Those are not analytics, they are never sent to a third party, and they are not covered by the choice above because the Service cannot do what you asked without them.

Maps on hotel pages load only when you press Show map. Until you do, nothing is requested from Google and Google sets nothing on your device. That is true whatever you chose above, because the press is your consent for that one embed and we do not bundle it into the choice about our own measurement. We do not remember the press: another page asks again.

If we integrate third-party advertising or embed other content from external services, that is a new purpose: we will update this section, ask you again, and your existing choice will not be treated as covering it.

You can also control cookies through your browser settings. Disabling strictly necessary cookies may affect your ability to stay signed in.

Advertising and Affiliate Links

LuxeHotelier may display advertisements and include affiliate links to third-party products and services. When you click on an affiliate link and make a purchase or booking, we may earn a commission at no additional cost to you.

Third-party advertising networks may use cookies or similar technologies to collect information about your browsing activity to provide targeted advertisements. We do not control these third-party technologies. You can opt out of interest-based advertising through the Digital Advertising Alliance at aboutads.info or the Network Advertising Initiative at networkadvertising.org.

Third-Party Links

The Service contains links to third-party websites, including venue websites, booking platforms, and social media pages. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit through our Service.

Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law or for legitimate business purposes.

You may request deletion of your account and associated personal data at any time by contacting us at support@luxehotelier.com. Upon receiving a verified deletion request, we will delete your account and personal information from our active systems, remove or anonymize your user content, and direct our service providers to delete your information. Some information may be retained in backups for a limited period or as necessary to comply with legal obligations.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit, secure authentication, access controls, and regular security monitoring.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You are responsible for keeping your account credentials confidential.

Children's Privacy

The Service is not directed to children under the age of 13, or the higher minimum age that applies in your jurisdiction (such as 16 in parts of the European Union). We do not knowingly collect personal information from children below those ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@luxehotelier.com and we will take steps to delete such information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data, and to opt out of the sale of your personal information. We do not sell your personal information.

To exercise any of these rights, contact us at support@luxehotelier.com. We will respond within 30 days or as required by applicable law.

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information.

Visitors in the EEA, UK, and Switzerland have the rights granted by the GDPR and its UK equivalent: access, rectification, erasure, restriction of processing, data portability, and the right to object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it at any time without affecting prior processing. You also have the right to lodge a complaint with your local supervisory authority, though we would appreciate the chance to address your concern first.

Residents of other US states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, and Texas) may have similar rights of access, correction, deletion, and opting out of targeted advertising, which we honor as described above.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of LuxeHotelier after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@luxehotelier.com.